Careers
Customer Success Manager
Customer Success · Customers · London · £70,000 – £90,000 per year
More and more people ask ChatGPT, Perplexity, and Gemini before they buy: that's where it's decided which brand leads. KI Score measures every week whether a brand comes up in those answers, in which position and next to which competitors.
As a Customer Success Manager you help customers get value from their KI Score, from the first setup to the weekly routine.
What you'll do
- Onboard new customers and set up their websites and prompts
- Walk customers through their results
- Spot risks and opportunities early
- Bring customer feedback to product
Who you are
- Experience in customer success for B2B SaaS
- Interest in SEO and AI visibility
- Clear, patient communication
- Business-fluent German
Location
London. We work remotely across our locations and meet for team days.
Salary
£70,000 – £90,000 per year
Apply for this position
Tell us about yourself and what you'd bring to the team. We'll get back to you.