Careers
Support Specialist
Customer Success · Support · Singapore · SGD 50,000–65,000 per year
More and more people ask ChatGPT, Perplexity, and Gemini before they buy: that's where it's decided which brand leads. KI Score measures every week whether a brand comes up in those answers, in which position and next to which competitors.
As a Support Specialist you are the first contact for questions about the dashboard, plans and measurements.
What you'll do
- Answer customer questions by e-mail and chat
- Reproduce problems and pass them on clearly
- Keep help center articles up to date
- Spot recurring questions and suggest fixes
Who you are
- Experience in customer support, ideally for software
- Clear writing in German and English
- Patient and solution-oriented
- Interest in marketing and AI
Location
Singapore. We work remotely across our locations and meet for team days.
Salary
SGD 50,000–65,000 per year
Apply for this position
Tell us about yourself and what you'd bring to the team. We'll get back to you.