Viewing and downloading invoices

KI Score bills your subscription through Stripe. This article shows where to find your invoices in the dashboard, what each status means, and where to change billing details such as your address or VAT ID.

The “Rechnungen” tab

Your invoices are on the Billing page, in the Rechnungen (Invoices) tab.

1. In the sidebar, under Setup, click Einstellungen (Settings).
2. Select Billing.
3. Below the plan overview, click the Rechnungen tab.

The table lists your 24 most recent invoices with the columns Datum (Date), Betrag (Amount), Status, and Rechnung (Invoice). Until a first payment has gone through, you see the message “Noch keine Rechnungen” (No invoices yet) with the note “Rechnungen erscheinen hier nach der ersten Zahlung.” (Invoices appear here after the first payment.)

Note: Only the main account, the account that owns the subscription and billing, can see invoices. Enterprise contracts are managed individually and aren’t billed through Stripe, so the Rechnungen tab isn’t shown for them. For questions about them, use the Abrechnung verwalten (Manage billing) button to reach sales@kiscore.ai.

If the list can’t be loaded, the tab shows the message “Nicht verfügbar” (Not available). Reload the page later. If the error persists, contact support@kiscore.ai.

Invoice statuses

The Status column shows the invoice status as reported by Stripe:

If a payment for your subscription has failed, the dashboard opens the plan selection with a payment notice instead of the Billing page. Payment failed: restoring access explains what to do next.

Viewing and downloading an invoice

1. Go to Einstellungen → Billing and open the Rechnungen tab.
2. Find the invoice you need by its date and amount.
3. In the Rechnung column, click Ansehen (View).
4. On the Stripe invoice page that opens in a new tab, download the invoice as a PDF.

If the Rechnung column only shows a dash, there’s no Stripe invoice page for that entry.

Tip: You can also find your invoice history in the Stripe customer portal, which you open as described in the next section.

Changing your billing details

You manage the name, email address, postal address, phone number, and VAT ID on your invoices in the Stripe customer portal. You can also change your payment method there.

1. Go to Einstellungen → Billing.
2. At the top, next to your plan, click Abrechnung verwalten (Manage billing).
3. In the Stripe customer portal, update your billing details or payment method.
4. Use the portal’s return link to go back to the dashboard.

The Abrechnung verwalten button only opens the customer portal. Your plan changes only if you explicitly switch or cancel it there. The email address in the customer portal applies only to billing with Stripe. Your sign-in email for KI Score stays the same.

For Enterprise contracts, Abrechnung verwalten doesn’t lead to the customer portal. It opens an email to sales@kiscore.ai instead, which you use to report changes to your billing details.