Why is your workspace read-only?

A workspace becomes read-only as soon as there is no longer an active, paid subscription. This article explains what causes it, what stops working while it lasts, what happens to your data, and how to unlock your workspace again.

Possible causes

KI Score makes a workspace read-only in these cases:

• Canceled subscription: Your subscription was canceled and the paid period has ended.
• Failed or pending payment: A payment for your subscription failed or hasn’t completed yet.
• Refund or chargeback: The payment for the current billing period was refunded in full or reclaimed through a chargeback. An open chargeback keeps the workspace locked until the case is resolved.
• Expired subscription or trial: Every night, KI Score checks whether a subscription or trial has expired without the payment provider Stripe reporting the status change. If so, the workspace becomes read-only.
• End of an Enterprise contract: When an Enterprise contract ends, the workspace becomes read-only.

What happens while your workspace is read-only

As long as your workspace is read-only:

• The dashboard redirects you to the plan selection. The rest of the dashboard can’t be reached. The exception is an Enterprise contract whose paid term has run out: the dashboard stays available, and you can see your past data. This can also be the case after a refund or chargeback, as long as the subscription is still running at Stripe.
• Scheduled monitoring runs don’t start.
• KI-Readiness analyses don’t start.
• Data your website sends to Traffic Overview isn’t stored.
• You can’t make changes to the workspace, for example to your markets. They fail with a message such as “Dieser Workspace ist schreibgeschützt.” (This workspace is read-only.) or “Ihr Workspace ist schreibgeschützt, bis wieder ein aktives Abo besteht.” (Your workspace is read-only until there is an active subscription again.)

What happens to your data

KI Score doesn’t delete your data when your workspace becomes read-only. Websites, prompts, competitors, and past results stay stored. Without an active subscription, however, you usually can’t view them, because the dashboard only shows the plan selection. The cases above in which the dashboard stays available are the exception. Once the workspace is unlocked, your data is available again.

Unlocking your workspace

Only the primary account, the account that owns the subscription and billing, can unlock the workspace. If you’re a member of a workspace, contact the person who owns the primary account.

If the plan selection shows a payment notice

If your subscription still exists, for example after a failed or pending payment, the plan selection shows a notice instead of the plans. You don’t need a new plan in this case: your existing subscription continues once the payment goes through.

1. Sign in to the dashboard with the primary account.
2. Click the button shown in the notice. The Stripe customer portal opens.
3. Update or add your payment method there.

If the plan selection shows the plans

If your subscription has ended, for example after a cancellation, book a plan again:

1. Sign in to the dashboard with the primary account.
2. Choose a plan on the plan selection.
3. Complete the booking in Stripe Checkout.

If you’ve already used the free trial, it isn’t available again, as it applies only once per account. For an overview of the plans, see the plans page.

Enterprise and other cases

For a new or renewed Enterprise contract, contact sales@kiscore.ai. If none of these steps unlocks your workspace, for example after a refund or chargeback, support at support@kiscore.ai can help.