Canceling your subscription

You can cancel your subscription yourself at any time. This article shows where to cancel, how long your plan keeps running, and what happens to your workspace and data once it ends.

Cancel in the Stripe portal

You cancel through the Stripe customer portal. Only the main account, the account that owns the subscription and billing, has access to it.

1. In the dashboard, open Einstellungen → Billing (Settings → Billing).
2. On the card for your current plan, click Abrechnung verwalten (Manage billing).
3. Cancel your subscription in the Stripe customer portal.
4. Confirm the cancellation in the portal.

Stripe may ask you for a reason for canceling. Giving one is optional.

Note: Enterprise contracts are managed personally. For them, Abrechnung verwalten opens an email to sales@kiscore.ai instead of the portal. For questions about ending your contract, contact that address.

Using KI Score until the period ends

A cancellation takes effect at the end of your current billing period: with monthly billing at the end of the current month, on a yearly plan at the end of the subscription year. Until then, your plan keeps working as before: scheduled monitoring runs still take place, and you can use the credits of the current period.

Until the end date, Einstellungen → Billing shows the status “Gekündigt zum DD.MM.YYYY” (Canceled as of), with the actual date.

Amounts you have already paid are not refunded pro rata, not even for the remaining months of a subscription year. As always, unused plan credits expire at the end of the month they were granted for, on a yearly plan too.

If you cancel during the free trial, the subscription does not continue at the regular price afterward.

Undoing a cancellation

As long as the period is still running, you can undo the cancellation in the Stripe customer portal.

1. Open Einstellungen → Billing.
2. Click Abrechnung verwalten.
3. Undo the cancellation in the Stripe customer portal.

Your subscription then continues without interruption.

What happens after the end date

When the period ends, your workspace becomes read-only, and you receive the email “Abonnement gekündigt” (Subscription canceled).

• No more monitoring runs or measurements take place.
• The dashboard redirects you to plan selection. Without an active subscription, you can no longer view your past results.
• Your websites and data are not deleted.

Tip: Save any results you need before your access ends. The tables under Prompts, Responses, Sources, and Competitors, as well as the market comparison on the KI-Score page, can be exported as CSV. Each export contains the rows that are loaded and the columns that are visible. In the Scoreboard, you can also download PDF · Kurzbericht (short PDF report), PDF · Ausführlicher Bericht (detailed PDF report), and CSV data sets, and under Fanouts, all filtered fanouts as CSV.

If you want to remove your account along with its data, that is a separate step, independent of canceling.

Coming back later

You can return at any time by choosing a plan in plan selection and completing checkout with Stripe. With an active subscription, the read-only state is lifted, and your saved websites and data are available again.

There is no second free trial; it is available once per account. You can find current prices on the plans page.